The moment you open your account
Candyspinz Casino responsible gambling: the limits you choose
Play is for adults of 18 and over, and deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion sit inside every Candyspinz Casino account.
Five facts to know
Read the essentials before you play
Minimum age
18+
Licence
Gaming Control Board Curaçao, OGL/2024/1847
National register
BetStop
Helpline
1800 858 858
Limits and exclusion
Where the evening starts
Deposit, loss, time and exclusion controls
Before the deposit or after?
This caps how much you can pay in over a day, week or month, and it applies before any money moves. Switch it on while you are calm, not after a costly session.
An evening that stops at a set point
Working the same way for losses, this control ends play once your net loss for the chosen period is reached. Choose it if a disappointing session has ever pushed you to chase it.
When you lose track of the clock
A session time limit tells you when the clock has run out and ends the session at that point. Set one if you play late without noticing the hours pass.
Take a break from your own account
A cooling-off period puts your account on hold for a break you choose, with no play during it. Use it when you want distance for a while but not a permanent exit.
A full stop, not a pause
Self-exclusion closes your account to play entirely for the period you pick, and it cannot be undone on a whim. Reach for it when gambling has stopped feeling like a pastime.
A few minutes' work
Where do you set a limit in Candyspinz Casino?
Where is the profile menu?
Log in with your email address and open your profile menu, where account settings live rather than the cashier. Check you are in the personal details area before going further.
Picking your limit type
Among the controls, pick the one that matches your worry: deposits, losses, session time or a break. Each has its own page, so you always know which rule you are changing.
Your figure and your window
Enter the amount or the time, then choose whether it applies per day, week or month. Check the period twice, because that window is what the limit will hold you to.
From an intention to a rule
Confirm the change and note what it means for your next deposit or session. If anything reads oddly, message support on live chat before you play again.
Checklist
Fun first, cost second
After reading, you will know which everyday habits mean play has stopped being entertainment.
By the time a session feels heavy, the money is usually already gone. Noticing these signs early lets you set a limit or take a pause while play is still entertainment with a cost, not a problem.
Signs to watch for
Any of these can appear quietly, so read the list honestly and calmly.
- Chasing a loss with another deposit
- Spending money set aside for bills
- Hiding your play from people close to you
- Playing longer than you planned
- Feeling flat when you are not playing
- Borrowing to keep playing
- Playing to win back what you lost
Three services
Someone to talk to at any hour
National Gambling Helpline
Counsellors answer at any hour, every day of the year, with free chat and email support, self-help tools and a directory of local services. It is confidential, and relatives can reach out for themselves. 1800 858 858 gamblinghelponline.org.au
Gamblers Anonymous Australia
Meetings across the country give people who gamble, and their relatives, a room of peers who understand. Reach the group and find a nearby meeting to hear how others stopped. gaaustralia.org.au
National Debt Helpline
Free financial counselling helps sort gambling debt with someone who will not judge you. It answers on weekday business hours, for players and for relatives carrying the same debt. ndh.org.au
Longer protection
Choose between a pause and a stop
After reading, you will know which break fits your situation and how to set it.
Cooling-off period
A short pause locks you out for hours or days, long enough to step back and reset. Open the responsible gambling area of your account and pick a cooling-off period. Play and deposits are blocked until the pause ends, then you decide again.
Can it end early?
Account self-exclusion closes your access for a long, fixed stretch and cannot be undone early. You start it from the same area of the account, and once it begins your access stays closed for the whole period you chose.
Register on BetStop
BetStop is the Australian national self-exclusion register, run by the Australian Government through ACMA. Registration lasts at least 3 months and can reach a lifetime; it cannot be shortened, and early cancellation comes only after 3 months with a statutory declaration of having seen a counsellor or GP. betstop.gov.au
You are asking now
Limits and exclusion, answered plainly
Can I end my self-exclusion before the period I picked?
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No. A self-exclusion at Candyspinz Casino runs for the whole period you chose and cannot be shortened. Decide the length at the start, not in the middle of a difficult week.
Why does the casino ask for proof of age before I play?
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Candyspinz Casino is for adults of 18 and older, so we confirm age before play begins and before a withdrawal is paid. A document that shows your birth date clears the check, and a mismatched name is the usual reason a payment waits.
Do the account limits work the same on my phone?
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Yes. Your phone loads the same account section as a desktop, so deposit limits, loss limits and session time limits are set in the same place on either device. A change made on your phone is already active the next time you open the account.
If I self-exclude here, am I blocked at other casinos too?
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No, our self-exclusion covers your Candyspinz Casino account only. For a block that reaches licensed wagering providers across Australia, BetStop is the national register run by the Australian Government through ACMA, and it cannot be shortened.
Can I get advice if it is my relative who plays too much?
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Yes. The National Gambling Helpline on 1800 858 858 advises relatives as well as players, every day of the year. Peer support meetings run by Gamblers Anonymous Australia are open to families, and the National Debt Helpline on 1800 007 007 helps with debt.