Answers within minutes
Reach Candyspinz Casino support now
Message the team by live chat or e-mail any time, 24 hours a day, seven days a week, and someone will answer.
Contact support
Must be 18 or over to participate. Full terms apply — see site for details.
Staff Pick
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When you need a person
The fastest route to a real answer
Faster than waiting on a reply
Late evening and the issue is small? Live chat reaches a person in about three minutes and suits quick questions about your account, a bonus or a game.
Written support by e-mail
Best for anything you want on record, like a payment query or a document check; write to [email protected] and expect a reply in roughly six hours.
Candyspinz Casino on the phone
When talking it through helps, call +61 2 2748 3183 in AEST and reach a person in about five minutes for anything urgent on your account.
Help in your own time
Australian players, local support
Reach us
Local phone: +61 2 2748 3183; Support time zone: AEST; Languages: English, German, Finnish, Norwegian; Support e-mail: [email protected]
Supervision
Regulator: Gaming Control Board Curaçao, OGL/2024/1847
Help
Gambling help: Gambling Help Online, Lifeline Australia, BetStop
Get a decision in writing
Send the dispute in, then take it further
Put it in writing today
Write to [email protected] within minutes of a failed chat, set out the account email, the date and what you expected. Reference number arrives by return email.
Who reads the second email?
After six hours a named agent answers the email, either fixing the issue or explaining the decision. Quote their reference in any follow-up so nothing restarts.
Candyspinz Casino file forwarded
Gaming Control Board Curaçao receives the file once the internal reply is on record, so attach the reference and the agent's answer. They review the operator's handling, not your bet.
Six departments
Pick the desk for your query
Account
General support and questions: [email protected]; Document verification (KYC): [email protected]
Money
Deposits and withdrawals: [email protected]
Other matters
Complaints: [email protected]; Personal data and privacy: [email protected]; Business and partnerships: [email protected]
Answer on the first reply
What should be open in front of you?
Leaves you holding every detail an agent needs to act on the first reply.
Five things to hand
Moments before you open chat, line these up in one window.; Account email address used to log in; Screenshot of the error or the payment; Transaction reference and the amount; Date and time the issue appeared; Photo ID and address document scans
Before you deposit anything
Check the licence before you play
Company
Legal name: Candyspinz N.V.; Company number: 326335 (Anjouan); Address: Schottegatweg Oost 44, Willemstad, Curaçao
Licence
Regulator: Gaming Control Board Curaçao; Licence number: OGL/2024/1847
Email
Support email: [email protected]
Six things players ask
Candyspinz Casino support, answered briefly
Do I need to write in English to get help?
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Writing in English is fine, but the team also handles German, Finnish and Norwegian. Pick whichever language you are comfortable in and a person who speaks it will take the message.
Do I need my password to reach support?
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No, and no one here will ask for it. Your registered email address and the details of your query are enough. Passwords stay private and support never requests them.
What happens when I message support late at night?
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Someone is there around the clock, every day of the week. Messages sent at 3am are picked up the same way as those at noon, with no overnight delay.
What happens when the reply leaves me unhappy?
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Say so and ask for the matter to go up a level within support. If the outcome still fails to satisfy you, a formal complaint goes to [email protected] before anything is referred to the Gaming Control Board Curaçao.
Why is my verification taking so long?
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Checks usually finish within about 53 hours of the documents arriving. Send proof of identity, proof of address and payment method confirmation in clear, readable images so a reviewer does not have to ask again.
What happens when I decide to shut my account?
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Ask support to close it and the team walks you through the steps. Closing is permanent for the account itself, though you can also set self-exclusion through BetStop if you want a break across all licensed operators.
Know the wait before you write
How long until a person replies?
Live chat
Live chat hours: 24 hours a day, 7 days a week; Live chat reply: 3 minutes; Time zone: AEST
Email
Email address: [email protected]; Email reply: 6 hours
Phone
Phone number: +61 2 2748 3183; Phone wait: 5 minutes