Withdrawal Held For Review
Unverified Account Today, Cleared Candyspinz Casino Player Tomorrow
Every licensed casino must confirm who you are, and here it usually takes about 53 hours from upload to answer.
Six Facts
Read The Table Before You Upload
Who checks
Candyspinz N.V.
Under which licence
Gaming Control Board Curaçao, OGL/2024/1847
How long
53 hours
Mandatory when
At the latest before the first withdrawal
Questions go to
Minimum age
18+
First Time Cleared
Four Moves To A Cleared Check
That most copies fail on glare, cropping or an expired date, not on the facts themselves.
All Four Corners In
Photograph your proof of identity on a flat, well-lit surface with all four corners inside the frame; angled shots, flash glare and cropped edges are the usual reason a copy comes back.
Getting Past The Recheck
Send proof of address from the last three months showing your full name and full address; screenshots of a bank app that hide part of the address will be asked for again.
From Unclear To Cleared
Show payment method confirmation that ties the card or wallet to your own name; if the card number is partly hidden, the first six and last four digits still need to be readable.
Before The Answer Arrives
Once everything is in, the check is worked through by the team and you get an answer by e-mail; nothing else is needed from you while you wait.
Filling The Upload Slots
The Papers Behind A Cleared Account
Proof of identity
Confirms: Your full name and date of birth; Copy shows: Photo page, all four corners, unexpired
Proof of address
Confirms: Where you actually live; Copy shows: Recent issue date, full name and address
Payment method confirmation
Confirms: The card or wallet is yours; Copy shows: Holder name, first six and last four digits
Proof of identity
Confirms: The person holding the ID; Copy shows: Your face, the document edges, no glare
Three Common Rejections
Approval On Your Next Attempt
Old Address, New Profile
The name or address differs from what sits in your profile, so the reviewer cannot link the paper to you. Ask support to correct the profile spelling first. Send the paper showing your current address in full.
Is A Screenshot Enough?
A screen grab carries no depth and hides the edges, so the reviewer sees a copy rather than the paper itself. Shoot the original document on a flat surface. Keep the whole page inside the frame.
Can The Reviewer Read It?
Glare, shadow or a missing corner wipes out the text the reviewer must read, so the file fails on sight. Retake in daylight with the flash turned off. Fit all four corners into the shot.
Five Paper Types
Routine Check, Not A Suspicion
On screen sits a request for a few papers, and it starts with the rulebook, not with you. Candyspinz N.V. holds licence OGL/2024/1847 from the Gaming Control Board Curaçao, and that licence obliges us to know where player money comes from. Routine, never an accusation.
Papers You May Be Asked For
Which paper fits depends on how the money reached us, so expect one of these.
- Recent bank statements
- Payslip or employer letter
- Tax return summary
- Proof of a property sale
- Confirmation of a pension or benefit
Three Trigger Points
See What Brings The Request
First Payout Check
Up comes the cashier for the first time, with no face behind the name yet. Our licence makes this the latest point for identity papers.
More Room To Deposit
You tap to lift your own deposit ceiling, and we must be sure the account can carry that level of play. Income and identity papers follow.
How Old Are You?
A date that reads oddly, or a photo that could be anyone, brings a quick age check. The site is 18+, and identity papers settle it.
Cleared With Confidence
Ask Before You Upload
What if my name changed since my ID was issued?
+
Send the document showing the new name together with the one carrying the old version, and the team matches them side by side. A short note in your message speeds the review up. Expect a reply from the verification inbox within 53 hours, as with every other document.
Why is the casino asking where my funds come from?
+
Candyspinz N.V. operates under a Gaming Control Board Curaçao licence, and ongoing AML checks are part of holding it. Asking where money came from is routine for every player, never a sign that something is wrong with you. Your answers go to the verification inbox and nowhere else.
Does my phone camera produce a good enough scan?
+
Yes, most tablets and phones capture sharp, readable copies. Lay the card flat, avoid glare from lamps or windows, and keep the whole edge inside the frame. If a corner is cropped or a number blurs, the reviewer sends it back and the waiting starts again.
When does the checked status become mandatory?
+
At the latest before your first withdrawal leaves the account, the licence requires it. Candyspinz Casino can also ask during registration or straight after the first deposit, so having documents ready early saves a wait later. No withdrawal is processed while the check is open.
Will I have to send the same papers all over again?
+
Only when something on them has changed. An expired card, a new home address or a fresh payment method means a new copy is needed, because the old one no longer matches. Unchanged documents stay on file and are pulled up for the next review.